TURKISH AIRLINES OFFICIAL STORE
MEMBERSHIP AGREEMENT

Last Updated: 14 August 2026

This Membership Agreement (the “Agreement”) is concluded between the Member and Türk Hava Yolları A.O. (“THY”), having its registered office at Türk Hava Yolları A.O. Genel Yönetim Binası, Yeşilköy Mahallesi, Havaalanı Caddesi, No.3/1, 34149, Bakırköy/İstanbul, with registered electronic mail (KEP) address [email protected], e-mail address [email protected], telephone number +90 212 4636363 and MERSIS number 0876004746400017, for the purpose of governing the principles and conditions relating to the use of the Platform and the rights and obligations of the parties.

THY and the MEMBER shall hereinafter be referred to jointly as the “Parties” and individually as a “Party”.

Article 1 - Definitions

Member: Means any natural person who becomes a member, within the conditions set out in this Membership Agreement, of the website and/or application through which the Platform is to be made available.

Seller: Means the legal entities which offer THY's licensed products for sale on the Platform under the agreement they have concluded with THY.

Platform: Means the website named “Turkish Airlines Official Store” belonging to THY, through which Members may benefit from the Platform Services.

Platform Services: Means the various products and/or services made available, or to be made available in the future, to Members on the Platform by the Sellers.

Article 2 - Subject Matter, Purpose and Scope of the Agreement

2.1 Pursuant to the Agreement, the MEMBER wishes to benefit from the Platform Services by becoming a member of the Platform. This Agreement governs the membership relationship only.

2.2 THY is not the seller or the supplier of, nor the party responsible for the performance of, the products and services made available or to be made available to Members on the Platform. The legal relationship between the Member and the Seller falls outside the scope of this Agreement and THY is not a party to that relationship. THY bears no liability whatsoever in respect of claims arising out of the legal relationship between the MEMBER and the Seller or relating to defects, deficiencies or improper performance, delivery, returns, warranty, after-sales services and similar matters concerning the Seller's products and services.

2.3 The Member acknowledges, declares and undertakes that THY gives no warranty or undertaking in respect of the contract to be concluded between the Seller and the Member, and that THY is not liable for any damage that may arise in that context.

2.4 Membership of the Platform is free of charge; it enters into force upon the Member's completion of the membership process and approval of this Agreement in the electronic environment, and continues for an indefinite term until terminated by one of the parties in accordance with the provisions of this Agreement. Upon completion of the membership process, all provisions of the Agreement are deemed to have been accepted by the parties.

Article 3 - Membership Conditions

3.1 In order to become a member of the Platform, it is required to:

- have completed 18 (eighteen) years of age and have legal capacity to act under the relevant legislation;

- share the information requested in the registration form accurately, completely and in an up-to-date manner;

- accept the provisions of this Agreement.

3.2 The Member is responsible, throughout the term of membership, for the accuracy, currency and accessibility of the contact details and other personal data recorded in its account. The security of the contact details recorded for the membership, such as the e-mail address and telephone number, is the responsibility of the Member.

3.3 THY reserves the right to reject the membership application or to suspend an existing membership where it detects any inconsistency or irregularity in the information provided during or after the membership application.

3.4 The scope of the information required in order to become a Member is determined by THY and may, where necessary and at THY's discretion, be amended or extended. Any person who does not wish to provide such information may not become a Member of the Platform. In order for the Member's membership to continue, the Member must provide the information included in the extended list of information and update their information in the event of any change.

Article 4 - Membership Account and Security

4.1 Only one membership account may be created in the name of each Member.

4.2 The Member is obliged to ensure the security of the username, password and other login credentials relating to its account. It is the Member's responsibility not to share such credentials with third parties and to take the necessary security measures.

4.3 Any transaction carried out on the Platform using the Member's username, password and other login credentials shall be deemed to have been carried out by the Member in person, and all civil and criminal liability arising from such transactions rests exclusively with the Member.

4.4 The Member is obliged to notify THY without delay where it becomes aware, or suspects, that its account has been compromised by unauthorised persons. THY is not liable for any damage occurring before such notification.

4.5 The membership account is personal. Transferring, renting out or opening the account to shared use by third parties is prohibited. Liability arising from any use in breach of this prohibition rests with the Member.

4.6 After becoming a party to this Agreement by completing the information required for registration, the Member may begin to benefit from the Platform Services offered on the Platform within the framework of the provisions of the Agreement. For the avoidance of doubt, the products and services offered on the Platform are not provided by THY, THY being merely the owner of the Platform. The Member agrees to use the Platform solely for lawful purposes.

Article 5 - Services Offered Within the Scope of Membership

5.1 Within the scope of membership, the Member may benefit from the following services in line with the technical features and current practices of the Platform:

- access to the product catalogue on the Platform;

- the ability to create orders and to track their orders;

- access to past order information;

- being informed of campaigns, announcements and special offers in line with their preferences (where your approval for commercial electronic messages is available);

- access to content and recommendations created specifically for the Member. Offered only where your explicit consent is available.

5.2 THY reserves the right to amend or withdraw, in whole or in part, the Platform and the cooperations within the scope of the Platform at any time.

5.3 THY may develop, amend or discontinue the scope, content and technical features of the services offered on the Platform without prior notice.

5.4 Where comments, reviews, photographs or similar content created by the Member is contrary to the law, to public morals or to the Platform rules, THY may remove such content or block access to it without notice. Where necessary, action may be taken in respect of the relevant membership within the scope of this Agreement.

5.5. The Member acknowledges, declares and undertakes that all liability for the consequences of the choices made during purchases and the related payment transactions carried out through the Platform rests with the Member. The collection of online payments made instantly by the Member with a debit card, credit card or similar payment instrument in order to purchase goods and/or services through the Platform shall be effected by the Seller.

Article 6 - Rights and Obligations of the Parties

6.1 The Member agrees to act in compliance with the Platform rules, the applicable legislation and the provisions of this Agreement when using the Platform.

6.2 The Member agrees in particular:

- not to engage in any transaction that is unlawful or that infringes the rights of third parties;

- not to use payment instruments belonging to others (credit cards, bank accounts, etc.) in an unauthorised or unlawful manner;

- not to infringe the rights of other users or third parties, not to record the personal data of other users in breach of the relevant legislation and not to misuse such data;

- not to use software, systems or methods capable of damaging the infrastructure of the Platform or of impairing its security or operation;

- not to derive any unjustified benefit from infrastructure vulnerabilities that may arise on the Platform;

- not to reproduce, distribute or use the content on the Platform for commercial purposes without THY's written consent;

- to keep its membership details accurate and up to date;

- to ensure that the content uploaded to the Platform (comments, photographs, etc.) is lawful.

6.3 Where THY is held liable towards third parties or faces an administrative sanction as a result of the Member's conduct in breach of this Agreement and of the applicable legislation, THY reserves the right of recourse against the relevant Member for such damages together with their ancillary elements.

6.4 The Member acknowledges, declares and undertakes that THY is not a party to the preliminary information form, the distance sales agreement or any other document to be concluded with the Seller, or to any dispute arising out of such documents; that the sole addressee of any claim relating to the preliminary information form, the distance sales agreement and/or the product or service subject to the sale shall be the Seller; and that THY bears no legal or contractual liability in respect of such claims.

6.5 The Member acknowledges, declares and undertakes that THY has no undertaking, transactional commitment or obligation whatsoever, under any legislation including but not limited to the Law on Consumer Protection, in the capacity of seller, supplier, manufacturer, producer, dealer, agent, advertiser, media organisation or under any other designation whatsoever. THY has no knowledge of, and bears no liability for, the products/services purchased through the Platform, including but not limited to the purchase of the products or services offered through the Platform by the Member, whether or not the product is defective, the product not being sent in the desired quantity or in the desired manner, damage to the product packaging, problems arising during the transport of the product, improper performance of the service, any transaction relating to the return or exchange of the product, whether or not the product falls within a prohibited category or is contraband, and the nature and quality of the product.

6.6 The Member acknowledges, declares and undertakes that, without prejudice to the cases of liability arising from mandatory legislation, THY bears no liability whatsoever for any inability to access the Platform or to use the Platform, including as a result of technical failures, and that the Member shall raise no claim against THY in that respect.

6.7 The Platform may contain links, advertisements or announcements relating to other websites or applications which are not under THY's control and which have not been established, are not operated and are not regulated by THY; it may contain references to such websites or applications. THY is not responsible for the content of such other applications or websites, for any other links, advertisements, announcements and/or references contained therein, or for the products/services they offer. Such links do not constitute an endorsement of the owner of the linked website or of the person operating that site, nor any declaration or undertaking as to any information, statement or image contained therein. Likewise, THY is not responsible for the products, services and other content promoted or undertaken by the advertisements, promotions or banners featured on the Platform or linked through the Platform.

Article 7 - Processing of Personal Data

7.1. THY may use the Member information necessary for the operation of the Platform within the scope of the Agreement and may share it with the third parties and relevant organisations set out in the Turkish Airlines Official Store Data Protection Notice for the purpose of carrying out the activities within the scope of the Agreement.

7.2. The Member's personal data is processed by THY within the scope of Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu) and the relevant legislation. The procedures and principles relating to the processing and transfer of personal data are set out in the Data Protection Notice and in the Cookie Policy available at store.turkishairlines.com. Explicit consent and approvals relating to the presentation of personalised content and offers by means of profiling and to the sending of commercial electronic messages are obtained separately through the Explicit Consent and Approval Text.

Article 8 - Intellectual Property Rights

8.1 The intellectual and industrial property rights in the trademarks, logos, trade names, designs, texts, images, audio, video, software and all other content featured on the Platform belong to THY or to the relevant rightholders and are protected under national and international legislation.

8.2 The Member may not copy, reproduce, modify, publish, communicate to the public or use for commercial purposes the content featured on the Platform without THY's prior written permission.

8.3 Use of the Platform may not be construed as granting the Member any transfer, licence or right of use in respect of the intellectual property rights referred to in this Article. Unauthorised use may give rise to civil and criminal liability.

Article 9 - Suspension and Termination of Membership

9.1 Termination by the Member

The Member may terminate its membership at any time through the account settings on the Platform or through the communication channels on the Platform.

Termination of membership does not extinguish the rights and obligations arising from completed sales contracts or from legal obligations in force.

9.2 Suspension or Termination by THY
9.2.1 THY may suspend or permanently terminate the membership, without prior notice, in the following cases:

- where THY determines, or has reasonable suspicion, that the Member has acted in breach of the obligations set out in this Agreement, has misused the services offered on the Platform or has engaged in activities jeopardising them, or where the membership details are found to be untrue;

- where it is determined that the MEMBER has created an order by using, without the knowledge of the holder and in an unauthorised or unlawful manner, the details of credit cards, debit cards or other payment instruments belonging to third parties, where THY receives a notification to that effect from the relevant banks or payment institutions, where there is reasonable suspicion or indication thereof, or where the actual cardholders raise a chargeback through their banks;

- where software, systems or methods capable of damaging the infrastructure of the Platform or of impairing its security or operation are used, or where an unjustified benefit is derived from infrastructure vulnerabilities that may arise on the Platform;

- where the content featured on the Platform is reproduced, distributed or used for commercial purposes without THY's written consent;

- where action is required to be taken in accordance with the relevant legislation or with the request or decision of the competent authorities.

9.2.2 Upon termination of membership, the Member's personal data may continue to be retained in accordance with the periods determined under the Law on the Protection of Personal Data and the relevant legislation.

9.2.3 Where offered within the scope of the Platform, any points, campaign entitlements and similar benefits allocated or transferred to the MEMBER's account may be deleted or revoked by THY, without awaiting their ordinary expiry or validity periods, where the MEMBER's membership is terminated by THY for any reason. In such case, the MEMBER's every right of disposal over such benefits shall cease.

Article 10 - Amendments to the Agreement

10.1 THY may unilaterally amend this Agreement in order to ensure the continuity of the Platform, to modify the services offered or in line with operational requirements. The amendments made take effect prospectively and do not affect transactions completed before their entry into force.

10.2 The updated Agreement is published on the Platform. Where an amendment imposes a new obligation on the Member, restricts the Member's benefit from an existing right or renders the membership subject to a charge, the amendment enters into force no earlier than thirty (30) days after notification has been made to the e-mail address registered in the Member's membership account. The Member may terminate its membership within that period; where the membership is terminated, the amendment does not take effect in respect of the Member. Other amendments enter into force on the date they are published on the Platform.

Continued use of the Platform after amendments to the Agreement have entered into force means that the amendments have been accepted.

10.3 Amendments made to the Agreement do not affect legal transactions completed before their entry into force.

10.4 THY reserves the right to amend, at any time, the website on which the Platform is hosted or the content, design and software of the Platform, to amend, suspend or discontinue any service provided to the MEMBER, and to delete at any time the user information and data recorded on the website or on the Platform.

Article 11 - Evidential Agreement

The Parties acknowledge and declare that, in any dispute that may arise out of this Agreement and out of the use of the Platform, the electronic records and system records, logs, digital data, commercial books and computer records kept in the databases and servers of THY and of the third-party service providers from which THY receives services shall constitute valid and binding evidence pursuant to Article 193 of the Code of Civil Procedure No. 6100 (Hukuk Muhakemeleri Kanunu).

Article 12 - Assignment of the Agreement

THY is entitled, at any time and without obtaining the Member's consent, to transfer, assign or sub-license to third parties, in whole or in part, its rights and obligations arising from this Agreement, the Platform, its business or its database. The Member may not in any way transfer to third parties its rights and obligations arising from this Agreement.

Article 13 - Severability

In the event that any provision of this Agreement is rendered invalid or unenforceable, in whole or in part, by any competent court, this shall not affect the validity of the remaining provisions and the Agreement shall remain in full force and effect with its remaining articles.

Article 14 - Governing Law and Dispute Resolution

The interpretation and application of this Agreement and the resolution of disputes are subject to the laws of the Republic of Türkiye. Where the Member holds the capacity of consumer, disputes shall be resolved, up to the monetary limit announced each year by the Ministry of Trade pursuant to Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun), before the provincial or district consumer arbitration committees at the place where the consumer transaction was carried out or where the Member's domicile is located; and, for disputes exceeding that limit, before the consumer courts at the place where the consumer transaction was carried out or where the Member's domicile is located, provided that recourse is had to a mediator before an action is brought, pursuant to Article 73/A of the Law. Where the Member does not hold the capacity of consumer, the courts and enforcement offices of Bakırköy, İstanbul shall have jurisdiction.

In the resolution of disputes, settlement between the parties by way of negotiation shall be sought as a matter of priority. Where the Member holds the capacity of consumer, the right to apply to the Consumer Arbitration Committees in order to exercise its statutory rights is reserved.

Article 15 - Contact

THY may be contacted through the following channels for any question, request or complaint relating to the Agreement:

- Web: https://feedback.turkishairlines.com/

- E-mail: [email protected]

THY endeavours, as a matter of principle, to respond to the requests submitted within a reasonable period, also taking into account the restrictions in the legislation.

THY may use as a valid means of communication the notifications to be made through the e-mail address recorded by the Member in its membership account. The Member is obliged to update without delay any change in its contact details. THY is not liable for the consequences that may arise from a notification failing to reach the Member due to contact details that have not been updated.

To confirm that you have read, understood and accepted this Agreement,

it is sufficient to click the button completing the membership registration.

Türk Hava Yolları A.O.

Turkish Airlines Official Store