Türk Hava Yolları Anonim Ortaklığı
Cookie Notice
(“Notice”)
Last updated: [26] [August] [2026]
About this Notice
Türk Hava Yolları Anonim Ortaklığı (“THY” or the “Company”) uses certain technologies, such as cookies, pixels and gifs (“cookies”), to enhance your experience while you visit our online platforms. The use of these technologies and the related personal data processing activities are carried out in accordance with the legislation to which we are subject, primarily the Personal Data Protection Law No. 6698 (the “Law”).
The purpose of this Notice is to inform you about the processing of personal data obtained through the use of cookies, and about the use of cookies, by users/members/visitors of the Site (“Data Subject”) in connection with the operation of the “store.turkishairlines.com” website (the “Site”), operated by us, on which Turkish Airlines' licensed products are offered for sale. In this Notice, we want to explain to you for which purposes and what types of cookies we use on the Site, and how you can control these cookies and the related personal data processing activity.
As THY, we may discontinue the cookies and processing activities we use on the Site, change the types or functions of cookies, or add new cookies or processing activities. Accordingly, we reserve the right to amend the provisions of this Notice at any time. We may also request your consent regarding new or changed personal data processing activities or cookies within the scope of applicable legislation, even without updating this text. Any changes made to the current Notice will take effect upon being published on the Site or in any other publicly available medium. You can find the last update date at the beginning of this text.
For more detailed information on the purposes for which your personal data is processed by the Company, we recommend that you read the Turkish Airlines Official Store Data Protection Notice available at https://store.turkishairlines.com/en/pages/aydinlatma-metni.
What is a Cookie?
A cookie is a small data file uploaded to your computer by a web server through your browser. Websites use cookies to recognize you when a connection is established between your browser and the server. A cookie is designed to make a website easier to use for its visitors.
For What Purposes Are Cookies Used?
As THY, we use cookies on the Site for various purposes and process your personal data through these cookies. The cookies currently used on the Site serve the following purposes:
Performing the basic functions necessary for the Site to operate. For example, distinguishing real users from bots to help ensure the Site is used securely, or enabling a live-support/chat session to continue without interruption across pages.
Analyzing the Site and improving the Site's performance. For example, determining the number of visitors to the Site and their browsing behavior on the Site, and making performance and user-experience improvements accordingly.
As THY, in addition to these purposes, we may in the future begin to use cookies aimed at enhancing the Site's functionality or at personalization, targeting, and advertising activities; in that case, this Notice will be updated within the framework of the relevant legislation.
What is the Method of Collection and Legal Basis of Personal Data?
Your personal data is obtained through cookies within the scope of your visit to the Site. In line with the purposes set out in this Notice and in the Turkish Airlines Official Store Data Protection Notice, your personal data may be processed without your consent where one of the legal data-processing grounds under Article 5(2) of the Law is met — namely, that processing is necessary for our legitimate interests, provided this does not harm your fundamental rights and freedoms (for example, functional and security requirements for operating the Site, analysis and measurement of the Site's performance, and development of the Site, products and services), that processing is necessary for us to fulfil our legal obligations, or that processing is directly related to the establishment or performance of a contract. In all other cases, your personal data will only be processed where your explicit consent exists.
To Whom and for What Purposes May We Transfer Your Personal Data?
As THY, we may share your personal data covered by this Notice — limited to the purposes set out in the Turkish Airlines Official Store Data Protection Notice and above, and in accordance with applicable legislation — with our suppliers from whom we receive technology/infrastructure services for the operation of the Site (e.g. our e-commerce infrastructure provider), as well as with our subsidiaries, business partners and group companies. Please note that the parties to whom the data is transferred may store your personal data on servers located anywhere in the world.
Which Cookies Do We Use?
Below you can find, in general terms, the types of cookies and their functions. Both first-party cookies (placed by the Site) and third-party cookies (placed by servers other than the Site) are used on the Site.
Cookie Type
Cookie Function
Strictly Necessary Cookies
This type of cookie is strictly necessary for the Site to function properly. It enables the Site to be visited and its features to be used correctly and securely; for example, by distinguishing real users from bots or enabling a service (e.g. a live-support/chat session) to continue without interruption. Cookies in this category are temporary and may be deleted manually or shortly after the browser is closed.
Analytics/Performance Cookies
The use of these cookies, including site-analytics tools, enables the collection of information such as how often pages are visited, how long users spend on pages, and how users navigate the website. The information obtained through these cookies may be used to measure the Site's performance and to improve the Site.
Functionality Cookies
These cookies are operated by us, or by third-party service providers we use to implement additional functions or to improve features and website performance. For example, by recognizing choices made by the user (language, currency, etc.), they make it easier for the user to visit the Site.
Marketing Cookies
These cookies are set by third-party providers so that certain functions can be included on the Site, and relate to personalization, targeting, and advertising activities.
Information on the cookies actually used on the Site as of this date is set out in the table below. The Site currently uses cookies only in the “Strictly Necessary” and “Analytics/Performance” categories:
Cookie Service Provider
Cookie Name
Cookie Purpose
Cookie Type
Retention Period
Google Analytics
gaTYZD78P5R5
Used to measure how the Site is used by keeping user-specific statistical data.
Analytics/Performance Cookies
10 Hours
Google Analytics
_ga
Registers a unique ID used to generate statistical data on how the visitor uses the Site.
Analytics/Performance Cookies
10 Hours
Cloudflare
__cf_bm
Distinguishes human visitors from bots to help ensure the Site is used securely.
Strictly Necessary Cookies
2 Seconds
THY
tk_widget_b7c75ed073006ad0612c6dfff10dcf81
Contains a token identifying the visitor's chat session so the live-support chat can continue where it left off; contains no personal data.
Strictly Necessary Cookies
30 Days
Which Cookies Do We Use?
Below you can find, in general terms, the types of cookies and their functions. Both first-party cookies (placed by the Site) and third-party cookies (placed by servers other than the Site) are used on the Site.
Cookie Type
Cookie Function
Strictly Necessary Cookies
This type of cookie is strictly necessary for the Site to function properly. It enables the Site to be visited and its features to be used correctly and securely; for example, by distinguishing real users from bots or enabling a service (e.g. a live-support/chat session) to continue without interruption. Cookies in this category are temporary and may be deleted manually or shortly after the browser is closed.
Analytics/Performance Cookies
The use of these cookies, including site-analytics tools, enables the collection of information such as how often pages are visited, how long users spend on pages, and how users navigate the website. The information obtained through these cookies may be used to measure the Site's performance and to improve the Site.
Functionality Cookies
These cookies are operated by us, or by third-party service providers we use to implement additional functions or to improve features and website performance. For example, by recognizing choices made by the user (language, currency, etc.), they make it easier for the user to visit the Site.
Marketing Cookies
These cookies are set by third-party providers so that certain functions can be included on the Site, and relate to personalization, targeting, and advertising activities.
Information on the cookies actually used on the Site as of this date is set out in the table below. The Site currently uses cookies only in the “Strictly Necessary” and “Analytics/Performance” categories:
Cookie Service Provider
Cookie Name
Cookie Purpose
Cookie Type
Retention Period
Google Analytics
gaTYZD78P5R5
Used to measure how the Site is used by keeping user-specific statistical data.
Analytics/Performance Cookies
10 Hours
Google Analytics
_ga
Registers a unique ID used to generate statistical data on how the visitor uses the Site.
Analytics/Performance Cookies
10 Hours
Cloudflare
__cf_bm
Distinguishes human visitors from bots to help ensure the Site is used securely.
Strictly Necessary Cookies
2 Seconds
THY
tk_widget_b7c75ed073006ad0612c6dfff10dcf81
Contains a token identifying the visitor's chat session so the live-support chat can continue where it left off; contains no personal data.
Strictly Necessary Cookies
30 Days
How Can I Control the Use of Cookies?
Depending on the type of internet browser you use, you can obtain information about cookies and exercise your right to allow or refuse them by following the steps below:
- Google Chrome: By clicking the “lock icon” or the “i” icon in your browser's address bar, you can allow or block cookies from the “Cookie” tab.
- Mozilla Firefox: Click the “open menu” tab in the top-right corner of your browser. You can manage your cookies by clicking “Options” and using the “Privacy & Security” button.
- For other browsers (such as Opera and Microsoft Edge), you can review the help or support pages of the relevant browser.
- Safari: From your phone's “Settings”, select the “Safari” tab, and you can manage all your cookies from the “Privacy & Security” section.
- In addition to the above options, to learn more about cookies in general and for cookie management, you can visit https://www.allaboutcookies.org and https://www.youronlinechoices.eu/, or use the “Privacy Badger” application (https://www.eff.org/tr/privacybadger).
Please note that if you make a request that prevents the Company from using any of your personal data, you may not be able to fully benefit from the operation of the Site, and any responsibility arising from this will belong to you.
What Are Your Rights as a Data Subject?
Pursuant to Article 11 of the Law, you have the following rights:
- To learn whether your personal data is being processed.
- To request information regarding the processing of your personal data, if any.
- To learn the purpose of processing of your personal data and whether it is used in accordance with that purpose.
- To know the third parties to whom your personal data is transferred, domestically or abroad.
- To request correction of your personal data if it has been processed incompletely or incorrectly.
- To request the deletion or destruction of your personal data within the framework of the conditions stipulated in the relevant legislation.
- To request that the actions taken as a result of correction, deletion and destruction requests be notified to the third parties to whom the personal data has been transferred.
- To object to the emergence of a result against yourself by analyzing the processed data exclusively through automated systems.
- To request compensation for damages in the event you suffer harm due to unlawful processing of personal data.
- To easily exercise the rights listed above and to easily submit related requests to us, you may contact us using the contact information below. We will respond to you as soon as possible, and in any event within thirty days, depending on the nature of your request. As a rule, data subject requests are answered free of charge. However, in the event an additional cost arises, we reserve the right to charge a fee in accordance with the tariff to be determined by the Personal Data Protection Board.
Data Controller and Contact Information
THY
General Management Building, Yeşilköy Mah. Havaalanı Cad. No:3/1 34149 Bakırköy/Istanbul
00 90 212 463 63 63
For requests and questions regarding Turkish Airlines Official Store: [email protected]
For general inquiries: https://www.turkishairlines.com/tr-tr/bilgi-edin/musteri-iliskileri/